For registering complaints or seeking redressal, please refer to the following table. All complaints will be handled in accordance with our grievance redressal policy.
| Sl. No. |
Nature of Complaint |
Contact Person |
Contact Details |
Timeline for Redressal |
| 1 |
Course-related complaints |
Grievance Officer |
Email: grievance@example.com
Phone: +91 XXXXX XXXXX |
30 days |
| 2 |
Payment & refund issues |
Grievance Officer |
Email: grievance@example.com
Phone: +91 XXXXX XXXXX |
15 days |
| 3 |
Service delivery complaints |
Grievance Officer |
Email: grievance@example.com
Phone: +91 XXXXX XXXXX |
30 days |
| 4 |
General queries & feedback |
Customer Support |
Email: info@example.com
Phone: +91 XXXXX XXXXX |
7 days |
How to Lodge a Complaint
- Send an email to the designated grievance officer with the subject line "Complaint – [Your Name]"
- Include your full name, contact details, and a clear description of the complaint
- Attach any supporting documents, if applicable
- You will receive an acknowledgment within 3 working days
- Complaints will be resolved within the timelines specified above
If your complaint is not resolved within the stipulated time, you may escalate to the appropriate regulatory authority as per applicable laws.